Privacy Policy

Cookies and What Happens If You Turn Them Off

The site uses cookies to remember your preferences, keep you logged in and analyse how the lobby is used. These small files improve your experience and help us maintain the service. If you disable cookies in your browser, some features may not work correctly. You might need to log in again on each visit, and personalised settings such as language or currency may be lost.

Your Right to Access or Delete Data

You may request a copy of the personal data we hold about you at any time. Contact us through the site’s contact page, and we will provide the information promptly. If you want your data to be deleted, simply ask via the same contact page. We will remove your records in line with Malaysian law, unless we are required to keep them for a legitimate reason.

Why We Hold This Information

Contact form submissions help us respond to your enquiries, resolve issues and improve our service. Without these details, we cannot reply to your questions or address your concerns. Server logs allow us to monitor site performance, diagnose technical problems and prevent abuse. This data helps keep the platform secure and functioning properly for all users.

What We Collect and When

When you use the contact form on the site, you submit your name, email address and message. This information is collected only at the moment you voluntarily send it to us. Like most websites, our web server automatically records your IP address, browser type and the pages you view. This data is captured each time you visit the lobby, whether you are logged in or not.

How Long Records Are Kept

Contact form submissions are stored for as long as needed to handle your request and then deleted. Server logs are retained for a limited period to analyse traffic and detect issues. Once the purpose for holding the data is fulfilled, it is removed from our systems. We do not keep personal information longer than necessary under Malaysian data protection principles.

Who We Share Data With

We share data with analytics and hosting providers who act only on our instructions. These partners help us understand site usage and keep the platform running reliably. We never sell your personal information to third parties. Your data is not shared for marketing or advertising purposes without your consent.

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