Frequently Asked Questions
Getting Additional Help and About This Page.
Getting Additional Help
For issues not covered in these FAQs, the support team can assist with account-specific queries, technical problems, or promotional details. They are available in English and Bahasa Malaysia. Before contacting support, check your account settings and transaction history. Many common issues, such as forgotten passwords or pending deposits, can be resolved there without needing to write in.
About This Page
This page covers the most common questions players ask about using the platform. It explains how withdrawals work, what documents are needed, and how to manage limits on your account. If your question is not listed here, reach out to customer support through the live chat or email options available in the lobby. Support staff typically respond within a few hours during business days.
From here, Arcade Games, Slot, Casino, Fish Shooting — or the promotions, if an offer is what brought you.
Asked most often
Why is only one account allowed per person?
Having a single account keeps all your transaction history, wallet balance, and responsible gaming limits in one place. This makes it straightforward to track your activity and ensures you never lose progress or settings across separate profiles.
What is the wagering requirement?
The welcome bonus carries a 12× requirement on deposit plus bonus. Live casino contributes 20% toward turnover; slots contribute in full. The headline offer is 100%.
How does a deposit limit work once reached?
If you hit your set deposit limit during a session, further deposits are blocked until the limit resets. Any pending bets or game plays already submitted are unaffected, but you cannot add more funds until the next period.
Do payouts return the way they came?
Wherever the channel allows it, a payout returns the way the deposit arrived. That is a payment rule rather than a site rule, and Touch ’n Go and Boost follow it.
Who charges the fee?
The cashier shows the figure before anything moves. Where a fee exists it belongs to the channel — Touch ’n Go and Boost included.
What documents are needed to verify my account?
Verification requires a clear photo of your government-issued ID, such as a MyKad or passport, and a recent utility bill or bank statement showing your name and address. These are requested before any withdrawal can proceed.